Digitalising public administration: what decision-makers should watch

Germany's Online Access Act was meant to make administrative services available digitally.

For executives, the main question regarding “Digitalising public administration” is their own exposure: which costs, revenues and financing conditions depend on it, directly or indirectly?

A proven approach is to run scenarios and monitor leading indicators regularly. That puts decisions on a solid footing without reacting to every headline.

Several forces are at work in “Digitalising public administration”: the interest rate environment, domestic and foreign demand, regulation and, not least, market participants' expectations. None of these can be viewed in isolation.

Risks include unexpected political decisions, supply chain disruptions and abrupt shifts in financial market sentiment. Opportunities arise where companies respond early to changing conditions.